Customer Service


SHOPPING ONLINE


Making a purchase
Payment methods
Online security

RETURNS & EXCHANGES


Returns policy
Faulty products

SHIPPING & HANDLING

Shipping costs
Delivery times
Shipping restrictions

PRODUCT CARE

General garment care
Cleaning Sizing Chart


FAQ's


  • Fusion Sports UK Limited ships to the following destinations:

    • UK, Ireland (northern and republic of) and Channel Islands
    • Germany
    • France (inc. principality of Monaco)

      • Fusion Sports Us ships to the following destinations:

        • USA
        • Canada
  • Fusion products are tested under extreme conditions and as such are built to last. Therefore all Fusion products are fully warranted against defects in materials and workmanship for a two-year period from the date of purchase. If a product fails due to manufacturing or materials defects, we will replace or repair it without charge, at our discretion. This warranty does not include product failures from accidents, misuse, improper care, or normal wear. This Warranty covers the failure of any seams, moldings, trims, or fabrics and does not cover Fusion logo stickers / transfers.

    Fusion retains the right to define normal wear and tear circumstances. Exposure to elements such as extreme heat, prolonged bacteria and chlorine, and other harsh or abrasive substances can accelerate product degradation and void the warranty. Fusion will not repair or replace items that have clear physical stress such as rips and split seems, or where there is clear evidence of inadequate care or treatment.

    For full care instructions please see our product care section.

    For further warranty information, email info@multisportdistribution.co.uk

    Please visit your dealer for prompt warranty service or if you would prefer to send the item to us, shipping must be pre-paid and insured and we require that products accepted for warranty must be clean. Please include your name, address, phone number, e-mail address and a description of the product defect.

    Please return items to: 


    Fusion Sports UK Limited
    ATTN: Warranty Dept
    4 BASSETT COURT
    NEWPORT PAGNELL
    MILTON KEYNES
    MK16 0JN
    united kingdom

    FUSION SPORTS US
    ATTN: WARRANTY DEPT
    avc endurance llc
    4100 paces walk
    atlanta, ga
    30039
    Usa

    For warranty assistance outside the UK or us, please contact your local dealer or distributor; we cannot accept warranty shipments from outside the dispatch area.

    To register for your warranty please enter your details on-line at our Warranty Registration page. Your privacy is important to us - all information entered will be stored in a secure database and will not be shared with any other companies or 3rd parties.
  • Making an online purchase is easy. Simply follow the steps below:

    There are various ways to browse our product ranges and they are all located under the product range title on the horizontal menu bar. Shop by browsing through each range; Run, Bike, Triathlon, Compression and Gym.

    1. Click on either the product title or image to access more information about each item. Here you will be able to read about the product materials, pricing, sizing, or add the product to your shopping cart.

    2. Add the item to your shopping cart by clicking on the ‘Add to Cart’ button below the quantity box. Please also add in the quantity you would like.

    3. To review items added to your cart item to your cart click 'View Cart' on the right hand side of the screen. To delete any items you have chosen click the remove button for the product you no longer want. To change the number of items you wish to purchase key in a new quantity and the cart will update automatically.

    5. When you are finished shopping either press the ‘Check Out’ button on the shopping cart, or the ‘View Cart' button at the top right of the product page and then the ‘Check Out’ button if you are not in the shopping cart to begin with.

    Item Availability

    If an item is out of stock in our UK distribution centre it may take up to two weeks for us to deliver this to you, you will be notified via e-mail if this is the case.

    If an item is completely out of stock (i.e. not available from our European Distribution Centre) you will not be able to purchase it. It will state in the product page that the item is currently out of stock. If you are interested in purchasing the product you can email us at info@multisportdistribution.co.uk to inform us of your interest and we will be happy to advise you when it comes back into stock.

    Sometimes you may have placed an item in your shopping cart however when you go to checkout it is not available or out of stock. This may happen if there is only one item left and someone else has purchased it while you were still browsing, or while it was sitting in your shopping cart. Again, if this happens you can email us and we can let you know when it may come back into stock.
  • Given the high-tech nature of Fusion products, special care is needed when storing and washing Fusion garments. In order to maximize the products' performance and its longevity, please follow these guidelines:

    Storing Garments:

    Do not hang the garments in the direct sunlight.
    Never store damp clothes in a non-ventilated environment (e.g. plastic bags, sport bag, suitcase, etc.).

    Washing Garments:

    Wash sporting garments separately from other clothes / accessories to prevent friction.
    Before washing, turn the garments inside out.
    Read the care content label on the inside of your garment; there are instructions for the care of that individual piece.
    Close all zippers.
    Machine-wash but use a delicate cycle and lukewarm water (max. 30° C).
    Do not use bleachers and/or softeners. Use a mild liquid detergent only.
    Do not soak, wring or rub.
    Dry garments flat or hanging, but do not tumble dry.
    Do not iron.

    For further product care information, email info@multisportdistribution.co.uk
  • We take every reasonable precaution to ensure that our website is safe. The Fusion Sports UK online store is configured to take advantage of the latest security technologies to protect our customer’s transactions. Our site utilises a secure URL to ensure credit card details and other sensitive information is protected using Secure Socket Layers (SSL) technology. When you visit the secure pages of our site during check out, you will see a small gold padlock display in your browser and the URL in the address bar will begin with https rather than http. This padlock shows that your details are collected using 128 bit SSL technology.

    All credit and debit card transactions on this site are processed by Protx, one of the largest independent Payment Service Providers in the UK. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your credit card details remain secure throughout the transaction process.

  • We will endeavor to dispatch all in-stock orders within 24 hours. During busy periods this time frame may increase and we will aim to send orders as soon as possible using Royal Mail Special Delivery™ service (for UK mainland only).

    If an item is out of stock in our UK distribution centre it may take up to two weeks for us to deliver this to you, you will be notified via e-mail if this is the case.

    Back Orders/Out of Stock Items 




    If an item is out of stock in our UK distribution centre it may take up to two weeks for us to deliver this to you, you will be notified via e-mail if this is the case.

  • FUSION SPORTS UK LIMITED SHIPS TO THE FOLLOWING DESTINATIONS: 

    • UK, IRELAND (NORTHERN AND REPUBLIC OF) AND CHANNEL ISLANDS
    • GERMANY
    • FRANCE (INC. PRINCIPALITY OF MONACO)

      • FUSION SPORTS US SHIPS TO THE FOLLOWING DESTINATIONS: 

        • USA
        • CANADA

    Orders can be sent Priority (for an additional charge) or by standard post. You have the option of selecting which postage service you require on the checkout page. Heavy or bulky items may incur extra postage charges (Please see individual products for charges).

    Delivery Lead-time



    We will endeavor to despatch all in-stock orders within 24 hours. During busy periods this time frame may increase and we will aim to send orders as soon as possible via first class Royal Mail.

    Back Orders/Out of Stock Items 



    If an item is out of stock in our UK distribution centre it may take up to two weeks for us to deliver this to you, you will be notified via email if this is the case.
  • Fusion Sports UK Limited ships to the following destinations:

    • UK, Ireland and Channel Islands.
    • Germany
    • France (inc. principality of Monaco)
    • USA
    • Canada

    For Deliveries to UK Mainland Only:


    Deliveries to the UK Mainland will be sent using Royal Mail Special Delivery™ service. For Orders less than £150 the Shipping cost is £3.95. For Orders more than £150 shipping is free.

    For Deliveries to the Republic of Ireland:


    Deliveries to the Republic of Ireland will be sent using International Air Mail, using a signed for service. These will take 3-5 days to be delivered from date of dispatch. For Orders that total less than £150 the Shipping cost is £9.95. For orders that total more than £150 shipping is free.

    For Deliveries to the Channel Islands:


    Deliveries to the Channel Islands will be sent using the Royal Mail Special Delivery™ service. For Orders that total less than £150 the shipping cost is £3.95. For orders that total more than £150 shipping is free.

    For Deliveries to Germany and France (Inc Monaco):

    Deliveries to the Germany and France (Inc Monaco) will be sent using an international postal service – Shipping will be charged at £12.95.

    For Deliveries to USA and Canada:

    Deliveries to the USA and Canada will be sent using an international postal service – Shipping will be charged at £12.95.


    • At Fusion we are sure you will be delighted with your purchases from us, occasionally though, we understand that you may wish to return items. Outlined below is our returns policy.

      We accept the return of items only if they are unopened (except in cases where the item has to be tried for fit) and in their original condition with the original tags attached, along with a copy of the invoice or packing slip. If you return goods as detailed, within 21 days from the date of purchase, we will issue a full refund for the price you paid for the item (excluding postage costs). A credit will be issued upon receipt to the original credit card for the item(s) amount - please allow up to two billing cycles for your statement to reflect the credit.

      When returning items please also list the reason for return.

      Shipping packages must be returned pre-paid. We recommend that you return items insured. We cannot be responsible for items that do not arrive at our premises. 

Please send all ‘on-line’ purchase returns to:

      FUSION SPORTS UK LIMITED
      ATTN: WARRANTY DEPT
      4 BASSETT COURT
      NEWPORT PAGNELL
      MILTON KEYNES
      MK16 0JN
      UNITED KINGDOM

      FUSION SPORTS US
      ATTN: WARRANTY DEPT
      AVC ENDURANCE LLC
      6226 ROSEcommon drive
      norcross, GA
      30092
      USA

      If you have any questions regarding your online return, email THE uK at  info@multisportdistribution.co.uk 
      or call us on +44 (0) 1908 611 077 Monday - Friday between 9 am and 5:30 pm OR EMAIL THE US at  chance@fusionsportus.com 

      Defective Items

      You can return items if they are defective and are under the terms of our warranty conditions. We will only accept returns of items that have been opened or used if they are defective. (See warranty section for information on how to return defective items).
    • Fusion Sports UK Limited currently accepts Visa, Master Card and Direct Debit payments. You can choose which one you wish to make your payment with during checkout.

      All prices on our website are in British Pounds (£). Prices on this website are shown inclusive of UK VAT. VAT is charged at a rate of 20%.
      

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